Privacy policy

Vulpi Pty Ltd Privacy Policy

Effective Date: January 06, 2026

Vulpi Pty Ltd ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and secure your personal information when you visit our website [yourwebsite.com.au], make a purchase, or interact with us. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws.

1. What Personal Information Do We Collect?

Personal information is any information that identifies you or could reasonably identify you. We may collect:

  • Contact details: Name, email address, phone number, shipping/billing address.
  • Payment details: Credit card information (processed securely via third-party providers; we do not store card details).
  • Account information: Username, password, and preferences if you create an account.
  • Transaction details: Purchase history, order details.
  • Usage data: IP address, browser type, device information, pages visited, and time spent on our site (collected via cookies and analytics tools like Google Analytics).
  • Marketing preferences: Subscriptions to newsletters or promotions.

We collect this information directly from you (e.g., when you place an order or sign up for our newsletter) or automatically through your use of our site.

2. How Do We Collect Your Information?

  • Directly from you: When you place an order, contact us, subscribe to updates, or register an account.
  • Automatically: Through cookies, web beacons, and analytics tools to track site usage and improve our services. You can manage cookies via your browser settings, but disabling them may limit site functionality.
  • From third parties: Such as payment processors, shipping providers, or analytics services (e.g., Google Analytics for non-personal browsing data).

We do not collect sensitive information (e.g., health data, political opinions) unless required by law or with your explicit consent.

3. Why Do We Collect and Use Your Information?

We use your personal information for:

  • Processing and fulfilling orders, including shipping and payments.
  • Providing customer support and responding to inquiries.
  • Sending order confirmations, updates, and promotional emails (you can opt out at any time).
  • Improving our website, products, and services through analytics.
  • Complying with legal obligations, such as tax reporting or fraud prevention.
  • Marketing purposes, including tailored offers (with your consent where required).

We only use your information for the purposes for which it was collected or related secondary purposes you would reasonably expect.

4. Disclosure of Your Information

We may disclose your information to:

  • Service providers (e.g., payment gateways like Stripe, shipping couriers like Australia Post).
  • Professional advisors (e.g., accountants, lawyers) or regulatory authorities as required by law.
  • Third parties with your consent or in the event of a business sale/transfer.

We do not sell your information to third parties. International disclosures (e.g., to cloud providers) are protected by appropriate safeguards.

5. Security of Your Information

We use industry-standard security measures, including SSL encryption, firewalls, and secure servers, to protect your data from unauthorized access, loss, or misuse. However, no online transmission is completely secure, so you provide information at your own risk.

6. Access, Correction, and Deletion

You can access, update, or request deletion of your personal information by contacting us. We may require identity verification. We will respond within a reasonable time and may charge a fee for complex requests.

If your information is inaccurate or incomplete, let us know, and we'll correct it promptly.

7. Cookies and Analytics

We use cookies for site functionality, analytics, and advertising. Google Analytics helps us understand site usage but does not identify you personally. Opt out via Google's opt-out tool or your browser settings.

8. Children’s Privacy

Our site is not intended for children under 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted here with the updated effective date. Continued use of our site constitutes acceptance.

10. Complaints and Contact

If you have questions or complaints, contact us at:

If unsatisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.